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Problem-Solving Leadership: Creating and Leading Self-Organising Teams to Scale

Written by Brad Dowden | Feb 3, 2025 9:00:00 AM

Scaling a team or organisation is no small feat. For leaders, especially those new to the role or managing rapid growth, the challenges can feel overwhelming. Mat Hayes, a seasoned human architect and professional coach, has walked this path and shares transformative insights on problem-solving leadership and fostering self-organising teams.

“Leadership is about creating an environment where everyone can contribute to solving the problem at hand.” – Esther Derby

Why Self-Organising Teams?

The concept of self-organising teams might sound idealistic, but in today’s dynamic workplace, it’s a critical component of effective leadership. These teams don’t rely on directives from outside; instead, they possess the skills, trust, and feedback mechanisms necessary to handle their work autonomously.

However, transitioning to this model requires leaders to redefine their roles. Hayes emphasises: "When a team becomes self-organising, the role of a leader or manager changes. The interventions they need differ, and finding the right balance is crucial."

The MOI Model: A Framework for Effective Leadership

To navigate the complexities of leading self-organising teams, Hayes introduces Jerry Weinberg’s MOI model, a powerful framework that identifies the key ingredients for a successful team:

  • M – Motivation: The driving force that keeps teams engaged and proactive. Too much motivation can lead to distractions, while too little can result in inertia.
  • O – Organisation: The structures, processes, and resources that enable a team to thrive. Over-organisation stifles creativity; under-organisation breeds chaos.
  • I – Information: Access to the right data, feedback, and context ensures teams make informed decisions. A lack of information can derail progress.

Leaders must master the art of observing these dynamics within their teams to intervene effectively.

Want to explore the full dynamics of self-organising teams? Watch the full masterclass for deeper insights.

Observing and Intervening: Finding the Right Balance

Leadership isn’t about micromanaging—it’s about thoughtful observation and timely intervention. Hayes highlights the importance of balancing interventions across the MOI spectrum. This involves understanding when to:

  • Motivate: Encouraging or praising to inspire action.
  • Organise: Providing resources or restructuring workflows.
  • Inform: Offering the knowledge or tools needed to solve a problem.

Hayes’s personal journey illustrates how over-reliance on one intervention type can hinder scalability: "I was constantly organising everything. No wonder I couldn’t scale myself. Realising this allowed me to step back and empower my teams to truly self-organise."

Learn how to balance leadership interventions effectively. Watch the full masterclass now.

Overcoming Common Pitfalls

Transitioning to self-organising teams isn’t without challenges. Teams often lack the experience, safety to fail, or clear direction needed to succeed. Leaders may also struggle to let go of control, fearing mistakes or missteps.

Hayes addresses these issues head-on, offering practical strategies to overcome them, including fostering psychological safety and redefining leadership styles to align with the team’s evolving needs.

A New Kind of Leadership

The shift to self-organising teams transforms not just teams but leaders themselves. As Hayes succinctly puts it: "Mr. Universe doesn’t have more muscles than I do, just better-developed ones."

The same principle applies to leadership—it’s about developing the right “muscles” to empower and inspire.

Your Path Forward

To implement these principles in your organisation:

  1. Reflect on your leadership style. Are you over-reliant on motivation, organisation, or information-sharing?
  2. Observe your team’s dynamics. What’s missing—motivation, organisation, or information?
  3. Balance your interventions using the MOI model.

In our masterclass, Mat Hayes dives deeper into:

  • Practical insights on fostering self-organising teams.
  • Real-world stories of leadership transformation.
  • Proven strategies to scale your leadership effectively.

👉 Don’t miss this opportunity to future-proof your leadership approach and gain actionable insights. Watch the full masterclass now.

Join us as we explore how modern leadership principles can empower teams, drive scalability, and create lasting impact.

This blog is inspired by insights shared by Mat Hayes, human architect and professional coach, during his masterclass with The CIO Circle.

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